I’m going to preface this by saying that my irritation is firsthand, but that I’ve heard gripes about the service from others, one of whom was told that she should clean up the illegally dumped garbage that she had called to report.
I called the number once, and have used the email, which is posted on the website, for two separate issues. Though the person on the phone was rude when I called, the issue was resolved within a few days.
On June 28th, I emailed 311 to request information about the single-stream recycling program.
My original email:
Will the mayor be issuing an update on how the single-stream recycling program is going? Are there any concrete plans yet to expand this to other neighborhoods in Hartford?
Rather than respond to my inquiry, I only heard back after sending a follow-up email on July 2nd. At that time, I was informed:
Ms. Knight will contact you on July 7th. Ms. Knight is currently on vacation. However, I know that the program is a one year pilot program and the plans are to expand it in the City of Hartford. Ms. Knight will contact you with detailed information on all of your very important questions.
It’s now more than a month later, and I am still waiting on any response from Ms. Knight. It’s not a life or death situation, clearly, but with the advanced technology that we have today, it’s not out-of-line to expect a timely response. Even if the answer is along the lines of “we have not decided what to do with the program yet,” it’d still be a response.
On July 14th, I sent 311 this email for a different issue:
A section of the sidewalk along Capitol Ave. between Laurel and Forest has been partially blocked by a broken chain link fence for about a month. It’s hazardous, and probably, someone using a wheelchair would not be able to get through.
This time, the response was two days later–more reasonable, but still a little slow. It was assigned case number 21191.
On July 26, 2008 I took this photograph to show that it was still there:
On August 2, 2008 as I walked home from the events down at the Riverfront, I saw that the fence had birthed a nasty, broken sofa.
On August 3, 2008, the sofas begat a tire. I also found a cute-but-injured black puppy in that location. He was too hard for me to catch, but I had been wishing for a dog lately. I don’t have a television set or a microwave, so I’m hoping that the elves take note of this new drop off spot and leave said presents for me overnight. Since the items left are pre-loved or broken, I probably shouldn’t press my luck and hope for the delivery of Prince Charming. (photo of sofa taken 8/4/08)
If I could have physically removed the fence myself, I would have done that rather than inconvenience anyone working for the City of Hartford. I probably would not have even bothered except that I know a guy who lives on my floor and relies on a wheelchair likes to go downtown via Capitol Avenue, and it is real inconvenient to off-road it in that section of the street. Not only is this obstructed sidewalk inconvenient– it’s also probably not in compliance with the Americans with Disabilities Act.
UPDATED 8/8/08: The sofa(s) has been removed, but the fencing remains. I should clarify, in case the photos don’t show it well. The fence is very rusted chain link which has fallen off the posts. I’m not sure if the City is planning on resurrecting the rusted out fencing or not, but rather than remove it entirely, it’s been left on the sidewalk. I’m not entirely sure why a fence needs to divide the sidewalk from the roadway in this area. Seems more like a nuisance than anything.