The Connecticut Department of Transportation, specifically those connected to the CTfastrak project, have an actual policy for dealing with Real Hartford:

In 2012, DOT transit administrator did comment on this site. There was an attempt by a public relations official to reach us shortly after, but we were not compelled to speak with an intermediary and did not return the call. From the email above, it can be seen that Mike Sanders continued to review our coverage of the attempts to permanently barricade a city street.

On Twitter, the @ctfastrak account follows that of @realhartford, and just one month before being advised to stop responding, the DOT had this interaction with us; though minor, the tone sounds like the person tweeting on behalf of CTfastrak was pleased with what was written:

As for the negativity, the articles related to the DOT’s shortsighted decision to disobey two rulings to keep a Hartford street open for pedestrians and cyclists sounds negative because the agency’s action is negative. Want positive coverage? Do positive things. Real Hartford has not struck any deals to preserve our parking spaces like certain businesses near the under construction busway, so we have less incentive to gloss over reality.