On Monday we looked at what residents are concerned about in the Upper Albany, Clay Arsenal, North East, Blue Hills, West End, and Parkville neighborhoods; yesterday, we examined the data from Downtown, and from South Green, Sheldon/Charter Oak, South Meadows, South End, and South West neighborhoods. Today, we’re going to look at the rest: Behind the Rocks, Barry Square, Frog Hollow, and Asylum Hill.
Behind the Rocks’ three most frequent 311 cases are related to pesky trees, graffiti, and housing concerns. Housing concerns were the major cause of complaint for folks in Barry Square — almost three times as many as the next highest item of concern, trees. The top two issues for Frog Hollow right now are housing complaints and bedbugs. There are 28 cases related to housing in Asylum Hill; all other 311 cases in that neighborhood currently total in at 28.
As of 11/23/10, we know that the most frequently reported problems involve housing, trees, graffiti, poor lighting, and attention from the Department of Public Works.
What 311 does not tell us how prevalent these issues actually are. Out of the entire city, Parkville had the leading number of graffiti complaints. There are a few ways this can be interpreted. This could mean that Parkville, in fact, does have the highest rate of graffiti. Or, it could mean that since these are active cases, nobody has gotten to cleaning the graffiti up yet. It could also mean that there is someone who lives, works, or passes through this neighborhood who despises graffiti with such a passion that s/he is registering all these complaints; however, that same person might not venture into Blue Hills, an area which happened to have very few graffiti complaints. Similarly, people might use the 311 service less in certain neighborhoods because they are not aware of it; thus, only some people’s concerns/interests are represented here.
We can also, again, take note of what is not actively bothering Hartford residents, or, at least, not bothering Hartfordites who bother to make 311 calls. There were no active complaints about grocery stores or parking, unless those were masked with a “miscellaneous” designation, but even so, there were no “miscellaneous” cases posted for Downtown. In fact, there were only seven such reports throughout the entire city, so even by stretching one’s imagination here, whatever this category actually represents is nowhere near as pressing as bedbugs or tax questions.
About those bedbugs: some areas had them more than others, but almost every neighborhood, including the “nicer” ones, had at least one report of their presence. There are more reports of this particular issue on the Bedbug Registry.
Something more definitive that we can learn from this data is that there are an inordinate number of unresolved 311 cases. There was at least one item dating back to February of 2010; there could be older cases mixed in. The official Hartford 311 page is currently down.